It is CAI’s purpose to foster vibrant, responsive, competent community associations that
promote harmony, a sense of community and responsible leadership. Common characteristics
of such community associations include good communication, trust in the management
and board of directors, continuing education of board members and homeowners,
and uniform, flexible and reasonable enforcement of governing documents.
Inclusiveness—the involvement of as many residents of the community as possible—is
a critical element in fostering a sense of community.
Looking for a way to assess the governance-related operations of your community association?
Minimally, a quality community association should comply with all of the following
- There is a functioning board that meets regularly and that is carrying out its duties
and responsibilities as prescribed by applicable laws and governing documents.
- The board has disclosed to the owners the association information that is required
by law and the governing documents.
- The association’s legal documents, resolutions, books and records are kept in a location
that is open to inspection by owners on reasonable notice during regular business hours.
- Owners may attend board meetings, except when the board meets in executive session.
- The board provides for due process (the opportunity to be heard) for owners in association-
related matters and the board encourages the use of alternative dispute resolution
in appropriate matters.
- The board conducts, and produces minutes of, an annual owners meeting as required
by the governing documents.
- Election procedures conform to the governing documents and applicable law, with
information regarding the process available to all owners.
- A system is in place to respond to owners’ requests for association maintenance and
for other association-related matters.
- A system is in place for property inspections and monitoring to ensure proper maintenance
and appearance, both current and preventive.
- The board communicates with the owners periodically to provide information concerning
the association and to get feedback from the owners.
- There exists a mechanism and procedure for assuring residents’ obligations to adhere
to the governing documents, and a confidential and safe forum for the resolution of
- Management is licensed, certified or holds appropriate credentials evidencing its
competence to manage the community.
- Appropriate insurance—such as commercial general liability, property damage, directors
and officers liability, workers’ compensation and fidelity insurance—is maintained
by the association as required by the governing documents and applicable law.
- A system is in place to administer property damage and personal injury claims.
- The board budgets for ongoing education of members of the board, particularly for
newly elected or appointed members.
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